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Lund Performance Solutions


Introduction
Chapter 1 introduces the Forecast Capacity Planner program, what you will need to run it, and who to contact if you have any questions, concerns, or suggestions. At the end of this chapter is a list of references to other sources of information relating to Forecast, host collectors, and performance monitoring. This chapter contains the following sections:

Welcome to Forecast Capacity Planner

Forecast Capacity Planner is a performance, capacity-planning tool that allows system administrators and planners to answer questions about cost efficiency and system performance throughout the life of a computer system.


Figure 1.1 Initial Forecast Capacity Planner screen
Forecast Capacity Planner (also referred to as Forecast) is a PC-based software tool that uses data gathered by a host-based collector program to calculate and report present and future system performance. Full-color graphs and reports allow system administrators and capacity planners to predict future hardware requirements, as well as determine the effect of application changes.


Capacity planning is an integral part of managing computer resources for future growth. By developing and maintaining a capacity planning strategy for your operation, you can ensure the efficient management of your organization’s computer assets.

System Requirements

The Windows-based Forecast Capacity Planner program requires the following system hardware and software.
Hardware
  • Personal computer with a 486/33 or higher processor (Pentium 166 recommended)
  • 16 megabytes (MB) of RAM (32 MB recommended)
  • 8 MB of free hard disk space (16 MB required for installation)
  • 10X CD-ROM drive
  • 256-color VGA or better video
  • Two-button mouse (a three-button mouse is recommended)
  • Connectivity to the host system
  • Software
  • Microsoft Windows 9X/NT 4.0/2000 operating system
  • Microsoft Internet Explorer 4.x (or higher) Web browser
  • Internet Explorer should be installed on your system to enable specific system files to be updated.
  • A host data collector:
  • SOS/3000 Performance Advisor by Lund Performance Solutions
  • SOS/9000 Performance Advisor by Lund Performance Solutions
  • FTP (file transfer protocol) or terminal emulation software to transfer data log files from the host system to the PC
  • Product Support

    When you purchase support from Lund Performance Solutions, you benefit from the knowledge and experience of our technical support team. We are glad to help you interpret data and resolve performance issues. Our contracted product support entitles you to receive timely updates, bug fixes, documentation and direct technical support.

    Lund Performance Solutions Main Offices

    Postal Address
    Lund Performance Solutions
    240 2nd Avenue SW
    Albany OR 97321 USA
    Internet URL
    Visit the Lund Performance Solutions Web site at http://www.lund.com/.
    Telephone Number
    For customer and technical support, call (541) 812-7600, Monday through Friday during the hours of 8:00 A.M. to 5:00 P.M. Pacific time, excluding holidays.
    Fax Number
    Transmit fax messages to (541) 812-7611.
    E-mail Addresses
    Send e-mail messages to:


  • Sales Team
  • info@lund.com
  • Technical Support Team
  • support@lund.com
  • Documentation Team
  • documentation@lund.com
  • Certified Trainers
  • lti@lund.com
  • Consulting Team
  • lcs@lund.com


    Lund Performance Solutions Sales Team

    Lund Performance Solutions’ professional sales team is available to answer your sales and customer support questions Monday through Friday during the hours 8:00 A.M. to 5:00 P.M. Pacific time, excluding major holidays.


    Please contact your sales representative for information about the latest Lund Performance Solutions products, the Lund Software Subscription Plan, upgrade options and prices, and more.

    Lund Performance Solutions Technical Support Team

    At Lund Performance Solutions, we are working hard to provide you with intuitive software products. Additionally, we try to provide superior online and printed documentation. However, should you find yourself with a technical question that you cannot answer with the tools provided, please contact our technical support team.


    Our website also contains helpful information and FAQs for many technical support questions. Visit http://www.lund.com/support/documentation.html.


    NOTE You must be a registered user to access Lund Performance Solutions’ support services. Lund Performance Solutions’ support services are subject to Lund Performance Solutions’ prices, terms, and conditions in place at the time the service is used.


    E-mail Tech Support
    Ask questions and receive detailed answers from the technical support team by sending an e- mail message to support@lund.com. Please include the product version with your question. You will receive a reply by e-mail.
    Telephone Tech Support
    The technical support team is available by phone at (541) 812-7600, Monday through Friday during the hours 8:00 A.M. to 5:00 P.M. Pacific time, excluding major holidays. Lund Performance Solutions also provides after-hours emergency support, seven days a week.


    When you call, please be at your computer, have the product documentation in hand, and be prepared to provide the following information:
  • Product name and version number.
  • Type of computer hardware you are using.
  • Software version number of your operating system(s).
  • Exact wording of any messages that appear on your screen.
  • What you were doing when the problem occurred.
  • How you tried to solve the problem.
  • Lund Performance Solutions Documentation Team

    Lund Performance Solutions makes every effort to produce the highest quality documentation for our products, and we welcome your feedback. If you have comments or suggestions about our online Help or printed guides, send an e-mail message to documentation@lund.com or contact your account manager.

    Lund Training Institute Certified Trainers

    Lund Training Institute (LTI) presents system performance training courses at their corporate training center in Oregon and at various locations across the United States and Canada throughout the year. The Certified Trainer Program is designed for trainers from all educational areas, including academia, consulting, and business.


    For information about Lund Training Institute or to receive an application, please review the LTI Web site (http://www.lund.com/Training/index.html), send an e-mail message to lti@lund.com, or contact your Lund account manager.

    Lund Consulting Services IT Consultants

    Lund Consulting Services, a division of Lund Performance Solutions, offers strategic IT solutions and expert support to a wide range of businesses. Our team of experienced IT professionals provides onsite consulting, training, and project management services to help businesses optimize their computer resources and achieve long-lasting success.


    For information about Lund Consulting Services, please review our Web site at http:// www.lund.com/Consulting/Index.html, send an e-mail message to lcs@lund.com, or contact your account manager.

    Product Documentation

    User’s Guide
    This user’s guide accompanies the Forecast Capacity Planner software as a guide for the new user and as a quick reference for experienced users.


    This guide assumes that you have a working knowledge of the Windows operating system.
    Document Conventions
    The user interface in Forecast is designed to accommodate a variety of work styles. Some users prefer using standard menu commands; others are more comfortable with shortcut menus, keyboard commands or toolbar buttons.


    Generally, standard menu commands appear in the procedural sections of this document. Alternative methods of accessing menus, controls, and commands are discussed in "Keyboard Commands".

    Online Help System

    In the online Help system, you will find explanations of the many features of Forecast, as well as tips to guide you through the program’s basic functionality.

    Reference Materials

  • Quantitative System Performance, Computer System Analysis Using Queueing Network Models, Edward D. Lazowska, John Zahojan, G. Scott Graham, and Kenneth C. Sevcik. Copyright 1984 by Prentice-Hall, Inc.


  • SOS/3000 Performance Advisor User Manual. Copyright 1992-2000 by Lund Performance Solutions, Albany, Oregon, USA.


  • SOS/9000 Performance Advisor User Manual. Copyright 1992-2000 by Lund Performance Solutions, Albany, Oregon, USA.


  • Taming UNIX: UNIX Performance Management Series, Volume I, Robert A. Lund. Copyright 1997 by Robert A. Lund.

  • Lund Performance Solutions
    www.lund.com
    Voice: (541) 812-7600
    Fax: (541) 81207611
    info@lund.com
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