|
1.
|
When
I open Performance Gallery Gold it gives me the
opening screen and says "License manager
detected, attempting to connect..." and sits
there.
|
| 2
& 3. |
When
I open Performance Gallery Gold and attempt to
open a chart or modify a template, it immediately
posts an error message telling me that Internet
Explorer may not be installed on my machine and
exits - no dialog other than the error message
pops up. This problem will occur even using the
sample data file(s).
|
| 4. |
When
I run Performance Gallery Gold I get the message
"The license code is not present or invalid,"
but I entered a license code during installation
(HPe3000/9000/Sun). |
| 5. |
Performance
Gallery Gold seemed to be working fine until a few
days ago. Now I get the message "The
data is too recent to convert" even though
I have a fully licensed copy of the product (HP
e3000). |
| 6.
|
I
get this error message when I try to download info
to perf gallery: Tape
stamp out of order. |
| 7. |
I've
automated a Performance Gallery Gold job, but there
is no graphical output? Why is that? |
| 8. |
When
I attempt to extract information from SOS on the
HP e3000 to my PC and open it in Performance Gallery
Gold, I keep getting the error that is attached
to the Word document. Can you please let me know
what it might be? |
| 9. |
I
just received a new license code, where does the
new license go? |
| |
|
Question
1:
|
| When
I open Performance Gallery Gold it gives me the
opening screen and says "License
manager detected, attempting to connect..."
and sits there. |
|
| Answer: |
| This
is because the license manager (for the Perfgal/SeNTry
package) is installed and but is either stopped
or does not have a valid license file. The
program will start after pausing for 30 seconds
but it will not load .smf files that are more recent
than the beta test expiration date of 11/1/99.
A valid license file is required in order to load
.smf
files. |
|
|
Question
2: |
| When
I open Performance Gallery Gold and attempt to open
a chart or modify a template it immediately posts
an error message telling me that Internet Explorer
may not be installed on my machine and exits - no
dialog other than the error message pops up.
This problem will occur even using the sample data
file(s). |
|
| Answer: |
|
This
is due to Performance Gallery Gold's dependence
on several support files that are only included
in Internet Explorer 3.02 and above or Microsoft's
.dll
package (see the Microsoft Knowledge Base).
These files are required by most programs developed
under windows and may not be distributed individually
within the Performance Gallery Gold installation.
Performance
Gallery Gold version D.01 or later will automatically
detect the version of the required comctl32.dll
at run time and exit properly with an error message
if the version is incompatible.
|
|
| Question
3: |
| When
I run Performance Gallery Gold and attempt to open
a chart I get the Open Chart dialog and can make
selections, but when I click on OK it posts an error
message telling me that Internet Explorer may not
be installed on my machine and exits. This
problem will occur even using the sample data file(s). |
|
| Answer: |
| This
normally occurs only on machines running Windows
NT or Windows 2000. When installing Performance
Gallery Gold the user should have administrator
rights on the machine in order for the table engine
to be registered with the operating system.
If the user does not have the proper rights, this
cannot occur and Performance Gallery Gold will be
unable to open any chart windows. This can
be solved by having a user with administrator rights
either reinstall the program or type the following
into the Start/Run dialog "regsvr32
vcf132.ocx." The regsvr32
program should report a success or failure message.
If it fails, reinstallation of Performance Gallery
Gold is generally required. |
|
| Question
4: |
| When
I run Performance Gallery Gold I get the message
"The
license code is not present or invalid,"
but I entered a license code during installation
(HPe3000/9000/Sun). |
|
| Answer: |
| Performance
Gallery Gold's licensing codes contain an encrypted
piece of the company name as it is displayed on
the license sheet provided by Lund, which may differ
from the company name that pops up in the company
field during the install process. In order
to fix this, run the register program (the shortcut
is labeled "Registration Code") from the
Performance Gallery Gold folder and replace the
company name with the name provided on the license
sheet or e-mail and double check the security code.
Note: The license data is case sensitive!
When you are satisfied that the data is correct,
click on Apply. The next time Performance
Gallery Gold is run, it will read in the updated
information. |
|
| Question
5: |
| Performance
Gallery Gold seemed to be working fine until a few
days ago. Now I get the message "The
data is too recent to convert" even though
I have a fully licensed copy of the product (HP
e3000). |
|
| Answer: |
| Performance
Gallery Gold has to convert data files from the
older Performance Gallery line first in order to
load this type of file. In the future, it
will be possible to extract native Performance Gallery
Gold files, but currently it has to run the converter
- which will convert any HP e3000 data file into
the new format. In order to have some semblance
of security, this capability is limited to 90 days
after the license issue date, as the converter contains
no built in capability to tell if the machine that
the data was extracted from is also licensed for
Performance Gallery Gold as well as or instead of
the older Performance Gallery product. If
you get this message, simply call us to obtain a
more recent license code. |
|
| Question
6: |
|
I
get this error message when I try to download
info to Performance Gallery:
Tape
stamp out of order
06/30/2000 to 01/01/1970 at 3.00
data file may span standard daylight time
|
|
| Answer: |
| This
is usually caused by ASCII downloads of PGG files.
Be sure to do a Binary download of files from your
host system. |
|
| Question
7: |
|
I've
automated a Performance Gallery Gold job (see
Automation
Commands), but there is no graphical output?
Why is that?
|
|
| Answer: |
| If
you've done everything right in automating your
Performance Gallery Gold job, but you still don't
have any charts generated, you may want to check
to see if you've specified a desktop file for use
in the automated job. You can also set a default
desktop within Performance Gallery Gold for use
in automated jobs. (See Set
Default Desktop.) |
|
| Question
8: |
|
When
I attempt to extract information from SOS on the
HP e3000 to my PC and open it in Performance Gallery
Gold, I keep getting the error that is attached
to the Word document. Can you please let me know
what it might be?
|
|
| Answer: |
| This
is usually caused by ASCII downloads of PGG files.
Be sure to do a binary download of files from your
host system. |
|
| Question
9: |
|
I
just received a new licence code. Where does the
new license go?
|
|
| Answer: |
| Add
the license code to the license.pub.lps
file. |
